Privacy Policy
Last updated: January 2025
Our Commitment to Your Privacy
At LunaFlow, we believe your health data is deeply personal. We're committed to protecting your privacy and being transparent about how we handle your information. This policy explains what data we collect, how we use it, and your rights under GDPR and Dutch privacy laws.
We never sell your personal data to third parties, and we only collect what's necessary to provide you with personalized cycle insights and wellness recommendations.
Information We Collect
Health & Cycle Data
We collect the health information you choose to share with us, including cycle dates, symptoms, energy levels, workout preferences, and lifestyle inputs. This data is used solely to personalize your experience and provide tailored wellness recommendations. You control what information you share, and you can update or delete it at any time.
Personal Information
If you create an account, we may collect your name (optional), age, and email address. This helps us provide account-based features and send you important updates about the app or changes to our privacy policy.
Usage Analytics
We collect anonymized usage data such as app engagement metrics, feature usage patterns, and crash reports. This information helps us improve app performance and develop new features. This data cannot be used to identify you personally.
How We Use Your Information
We use your information to make LunaFlow work better for you. Here's exactly how:
- Personalize your experience: We use your cycle and health data to provide tailored workout recommendations, wellness insights, and cycle predictions.
- Improve our app: Anonymous usage data helps us understand which features are most helpful and identify areas for improvement.
- Send essential updates: We'll notify you about important app updates, security changes, or privacy policy modifications.
- Legal compliance: We may process your data to comply with legal obligations and protect against misuse of our services.
What we don't do: We never sell your personal data, share it with advertisers, or use it for marketing purposes beyond essential app communications.
Data Security
Your data security is our top priority. All information is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Your data is stored securely within the European Union and handled according to GDPR standards.
Only authorized LunaFlow team members have access to your data, and only when necessary to provide support or improve our services. We regularly review our security practices and conduct security audits to ensure your information stays protected.
No data sales: We never sell, rent, or share your personal information with third parties for commercial purposes.
Your Rights
Under GDPR and Dutch privacy laws, you have full control over your personal data. Here are your rights:
Access & Export
Request a copy of all personal data we have about you in a portable format.
Correct & Update
Update or correct any inaccurate information in your account at any time.
Delete & Withdraw
Delete your account and all associated data, or withdraw consent for data processing.
Restrict Processing
Limit how we process your data while maintaining your account.
To exercise any of these rights, simply contact us at privacy@lunaflow.info. We'll respond within 30 days and help you with your request at no cost.
Contact Us
Have questions about your privacy or want to exercise your data rights? We're here to help.
Support: support@lunaflow.info
Sora Studios
Amsterdam, Netherlands
We typically respond to requests within 2 business days. If you're not satisfied with our response, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local data protection authority.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or app features. When we make significant changes, we'll notify you through the app or via email at least 30 days before they take effect.
We'll always post the most current version on this page with the "Last updated" date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.
Effective Date: This Privacy Policy is effective as of January 15, 2025. By using LunaFlow after this date, you agree to the collection and use of information in accordance with this policy.
Governing Law: This policy is governed by Dutch privacy laws and the European Union's General Data Protection Regulation (GDPR). Any disputes will be resolved under the jurisdiction of Amsterdam, Netherlands.